At 99play1, your personal data is handled with the same care and precision we apply to every aspect of our platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold as a registered player in Malaysia.
Six principles underpin how 99play1 handles every piece of personal information entrusted to us by our Malaysian players. The full policy is detailed below.
All personal data and financial records are stored using AES-256 encryption at rest and TLS 1.3 in transit. Your account credentials are hashed — even our internal team cannot read your password.
99play1 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is only shared with essential service providers under strict contractual obligations.
You may access, correct, port, or request deletion of your personal data at any time by contacting our support team. Requests are processed within 14 calendar days.
We collect only the data genuinely necessary to operate your account, verify your identity, process payments, and comply with our legal obligations. Nothing more.
Personal data is not kept indefinitely. Account data is retained for the duration of the account relationship plus a defined post-closure period required by our compliance and anti-fraud obligations.
In the unlikely event of a data security incident affecting your personal information, 99play1 will notify affected players within 72 hours of becoming aware, in accordance with applicable data protection standards.
This Privacy Policy ("Policy") is issued by 99play1 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the Player", "the User") who register for or interact with the 99play1 online casino and sports betting platform, accessible at https://99play1.cam and all associated subdomains, mobile interfaces, and communications.
99play1 is committed to handling personal data responsibly and transparently, in accordance with applicable data protection laws and international best practices. This Policy describes what personal information we collect, the purposes for which it is processed, to whom it may be disclosed, and the rights available to you as a data subject.
By registering an account with 99play1 or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood this Privacy Policy.
This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the platform, and our Responsible Gambling Policy, which sets out the tools and support available to Malaysian players who wish to manage their gambling activity.
The following definitions apply throughout this Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, phone number, IP address, and financial data. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | 99play1, as the entity that determines the purposes and means of processing personal data collected through the platform. |
| "Data Processor" | A third-party service provider that processes personal data on behalf of 99play1, under a written data processing agreement. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of the data subject's agreement to the processing of their personal data. |
| "KYC" | Know Your Customer — identity and address verification procedures required by our compliance obligations before processing withdrawals. |
| "Cookie" | A small text file placed on your device by the 99play1 platform for purposes including session management, analytics, and personalisation. |
99play1 collects personal data through a variety of interactions with the platform. The categories of data collected, together with specific examples, are set out below.
When you create a 99play1 account, we collect:
To process withdrawals and comply with anti-money laundering obligations, we may collect:
We record all deposit and withdrawal transactions, including the amount in MYR, the payment method used (e.g., DuitNow, FPX, Boost, GrabPay), transaction timestamps, and reference numbers. We do not store full card numbers or full e-wallet account credentials — only tokenised or masked identifiers.
We record your gaming and betting activity on the 99play1 platform, including games played, wagers placed, outcomes, bonus usage, session durations, and responsible gambling tool activations (such as deposit limits or self-exclusion requests).
When you access the platform, we automatically collect:
If you contact our support team via live chat or email, we retain the content of those communications together with the associated account information and timestamps, for quality assurance, training, and dispute resolution purposes.
99play1 processes personal data for the following specific and legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, securing, and closing player accounts on the 99play1 platform. |
| Payment Processing | Facilitating deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Maybank, CIMB, and other supported Malaysian payment methods. |
| Identity Verification | Conducting KYC checks to verify your identity, age (21+), and source of funds in compliance with anti-money laundering obligations. |
| Fraud Prevention | Detecting and preventing fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct. |
| Responsible Gambling | Monitoring gaming behaviour to identify potential problem gambling and enforce player-set limits, cooling-off periods, and self-exclusion requests. |
| Platform Improvement | Analysing aggregated usage data to improve platform performance, game selection, and user experience. |
| Marketing Communications | Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. |
| Legal Compliance | Meeting obligations under applicable anti-money laundering, counter-terrorism financing, and data protection laws. |
99play1 relies on the following legal bases for processing personal data, consistent with internationally recognised data protection principles:
99play1 engages third-party service providers to assist with platform operations. These include payment processors (handling MYR transactions via Malaysian banking networks), identity verification service providers, game software providers, cloud infrastructure services, and customer support platforms. All third-party processors are bound by contractual data protection obligations and are prohibited from using your data for any purpose other than the specific service they provide to 99play1.
We may disclose personal data to regulatory authorities, law enforcement agencies, or courts in Malaysia or other applicable jurisdictions where we are legally required or compelled to do so. This includes cooperation with anti-money laundering investigations and responses to valid court orders.
✅ 99play1 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information is not a product.
In the event of a merger, acquisition, restructuring, or sale of assets involving 99play1, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the impact on your data rights before it takes effect.
Cookies are small text files stored on your device when you visit the 99play1 platform. We also use similar technologies including web beacons, pixel tags, and local storage objects.
| Category | Purpose | Essential? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Cannot be disabled without breaking core platform functionality. | Yes |
| Functional | Remembering your preferences (language, currency display, notification settings) to personalise your experience. | No |
| Analytics | Collecting aggregated data on how players navigate the platform to help us improve performance and usability. | No |
| Marketing | Tracking engagement with promotional content to measure the effectiveness of campaigns (where you have opted in). | No |
You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the 99play1 platform. Non-essential cookies can be declined without affecting your core gaming experience.
99play1 retains personal data only for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following retention principles:
When personal data is no longer required for any active purpose, it is securely deleted or rendered permanently anonymous in accordance with our internal data lifecycle management procedures.
99play1 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we apply industry-leading security measures, no system is entirely immune to risk. You are responsible for maintaining the security of your own account credentials and reporting suspected compromises promptly.
As a data subject, you hold the following rights in relation to the personal data that 99play1 processes about you. To exercise any of these rights, please contact our support team. All requests will be handled within 14 calendar days.
Please note that certain rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain for anti-money laundering compliance purposes. Where we are unable to fulfil a request in full, we will explain the specific reason in writing.
Certain service providers engaged by 99play1 operate data centres or processing infrastructure outside Malaysia. When personal data is transferred internationally, 99play1 ensures that adequate protections are in place through one or more of the following mechanisms:
You may request information about the specific safeguards applied to international transfers of your personal data by contacting our support team.
The 99play1 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person below this age threshold, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care has registered on 99play1, please contact us immediately at the email address provided in Section 14. We will act on all such reports promptly.
99play1 reserves the right to update this Privacy Policy at any time. Material changes — those affecting how we collect, use, or share your personal data in a significant way — will be communicated to you via email to your registered address or via a prominent notice on the platform at least 7 days before taking effect.
Non-material changes (such as typographical corrections or clarifications that do not affect your rights) may be published without advance notice. The "Effective Date" at the top of this Policy will always reflect the date of the most recent revision.
Your continued use of the 99play1 platform after the effective date of any revised Policy constitutes acceptance of the updated terms.
For all privacy-related enquiries, data subject requests, or concerns about how 99play1 processes your personal data, please contact our Data Protection team. Our support team operates 24 hours a day, 7 days a week, including Malaysian public holidays.
Email (plain text — not a link):
[email protected]
When submitting a data subject request, please include your full name, registered email address, and a description of the right you wish to exercise. For identity verification purposes, we may request a copy of your NRIC or passport before processing the request.
For our full Terms & Conditions, please visit our Terms & Conditions page. For information on responsible gambling tools available on the platform, please visit our Responsible Gambling page.
99play1 is built on trust — fast payouts, fair games, and data handled with the care it deserves. Join over 120,000 Malaysian players on Malaysia's most player-focused gaming platform. For players aged 21 and above only.